Parthenon Plumbing Heating & Cooling is a family owned and operated plumbing and HVAC company in Nashville, Tennessee. They provide a wonderful service to their customers, however, they lacked the reviews to match. Parthenon partnered with our fwdReviews service to capture the 4 and 5 stars they were missing.

The fwd team has collected over 100 new reviews for Parthenon. We have also helped them prevent 10 negative reviews by connecting directly with customers whose expectations had not been met. The fwd team gathered the feedback and relayed it to the Parthenon customer service team the same day, allowing them to reach out to the customer and save the relationship. Even the best run businesses have areas in which they can improve or find loopholes as they scale, and for a great home service-based business like Parthenon, gathering that feedback proactively makes a big difference. The information gives the business the opportunity to improve, and it helps the customer be seen and heard—maintaining the customer relationship and the brand’s reputation.

Below is a snapshot of Parthenon’s review growth since beginning fwdReviews.